This policy explains how subscriptions to IQ by Hattrick FC (“IQ”, “we”, “us”) are priced and billed, how automatic renewal works, how to cancel, and how refunds are handled. IQ is operated by Hattrick Football Coaching, a sole trader based in Melbourne, Victoria, Australia. It works together with our Terms of Service.
All prices are in Australian dollars (AUD). The price that applies to you is the one shown at checkout when you subscribe.
| Plan | Price | Billing |
|---|---|---|
| Founding (annual) | $149 / year | Billed yearly — first 50 coaches, locked in for life while your subscription stays continuous (see section 3) |
| Individual (annual) | $249 / year | Billed yearly |
| Individual (monthly) | $29 / month | Billed monthly |
| Add-on — Extra team | $49 / year | Billed yearly, added to your subscription |
| Add-on — Minutes (game-time tracker) | $39 / year | Billed yearly, added to your subscription |
| Club licence | $3,500 / year | Billed yearly — 10 teams, 10 coach logins, 1 Technical Director portal |
| Club Pro licence | $6,500 / year | Billed yearly — unlimited teams, coaches and players, 3 Technical Director portals |
Payments are processed securely by Stripe. We never see or store your full card details.
The $149/year founding rate is available to the first 50 coaches. While your subscription stays continuous and in good standing, that price is locked in for life — it will not rise, and you keep every feature and future update included in your plan. It stays at $149/year even though the standard annual price is now $249.
The founding rate is tied to keeping your subscription running without a break. If your subscription lapses — because you cancel, or because a renewal payment fails and is not resolved within the grace period below — the founding rate is lost. If you later return, you subscribe at the standard price that applies at that time.
The guarantee applies to your first subscription payment only (it is a try-it-risk-free offer for new subscribers, not a rolling refund on every renewal). It is offered on top of — and does not reduce — your rights under the Australian Consumer Law (see section 7).
If an automatic renewal payment fails, Stripe may retry it over a short period. We may suspend access to paid features until the payment is resolved. If it is not resolved within the grace window (currently 14 days), the subscription is treated as lapsed — which, for founding members, means the founding rate is lost (section 3).
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies those guarantees. If there is a major problem with the service, you may be entitled to a refund, or to other remedies, under that law — and our 30-day guarantee is in addition to those rights, not instead of them. If you believe you have been charged in error, contact us and we will review it in good faith.
We may change our prices from time to time. Any change applies only to future billing periods, and we will give you reasonable notice before a renewal at a new price so you can decide whether to continue. Founding members keep their locked-in rate as described in section 3 while their subscription stays continuous.
Approved refunds are made through Stripe to your original payment method. Depending on your bank or card provider, it can take a few business days for the refund to appear.
Questions about billing or a refund? Email mel.maizels@gmail.com and we’ll help.